HV Battery Program Procedures & Documents

HV Batteries may only be returned in Durable Reusable Containers (DRC's). Please fill out the High Voltage Battery Inventory Survey & DRC Request Survey, or call KPA to request a DRC. This will lead to verification of required training and delivery of an appropriate DRC.

Yes; always use PRS to generate shipping documents to return undamaged HV batteries to Toyota.

For HV Batteries that are in storage or that arrive in a corrugated container, you must complete an online High Voltage Battery Inventory Survey & DRC Request Survey, or call KPA. KPA will order DRC's for you from TMS once all the required training has been completed.

For all HV Battery recoveries where the case is physically damaged, the metal cover is missing, the bus-bar covers are missing, or wetness is evident, the dealer should fill out the Damaged Battery Form and upload it using the "Upload" button on the form.

The CLEAN Dealer EH&S Hotline will review the form and determine if the battery will need to be sent directly to a recycler, and if a hazardous material contractor will be needed to recover and transport the HV battery. If so, the CLEAN Dealer EH&S Hotline will provide the hazardous material contractor with the dealer phone number and contact. The hazardous material contractor will then contact the dealer for a time and location of pickup.

Once KPA has verified that your dealership's training requirements have been met, please allow 2+ weeks for delivery of your DRC(s).

DRC shipment will be prioritized beginning with dealers possessing the largest volumes of HV batteries. Depending on the current volume of DRC's out for recovery at any given time, your order may take longer than previously estimated.

No, each Certified HV Technician is required to complete and submit only one Preparation and Packaging Competency Form.

If you have completed Hazmat U from another manufacturer within the past 3 years and your certification is still valid, please contact the Hazmat U support line at 888-686-4445. They will be able to assist you with transferring your credential.

If you receive a damaged DRC, call the CLEAN Dealer EH&S Hot line at 877-572-4347. KPA will request a new DRC be sent to your dealership and provide you with instructions on how to send back the damaged DRC.

Yes; simply fill out the an online High Voltage Battery Inventory Survey & DRC Request Form for each shipment you want to make and order only the number of DRCs that you can process in 3 business days.

Yes; in accordance with the new recovery process, the only acceptable means of properly insulating the bus bar covers of an HV battery is using the supplied HV insulation mats.

If your dealership currently has zero batteries for return to Toyota, please have your staff take and complete the online training requirements.

Once your dealership receives the next HV Battery, the Hybrid Technician will be able to complete the Preparation and Packaging Competency Form when preparing the HVB return.

No, as per Policy 9.10, all HV batteries are to be properly prepared with the bus-bar covers securely attached to the bus-bars.

Please check with your warranty administrator that the claim was entered into the PRS system. If you have verified that the claim was entered, and it is still not showing in PRS for return 48 hours after the claim has been paid, please contact the Dealer Daily Support Desk at (877) 353-2459.

Please contact the CLEAN Dealer EH&S Hot line (877) 572-4347. For policy-related questions, please contact your Region/Area representatives.